FAQ

7 results
  • Which heating system are compatible with your TaHoma® box? (884) 29.11.2018

    In addition to the Somfy heating controllers, TaHoma® is compatible with the major heating brands: Atlantic, Sauter, Hitachi, De Dietrich, Thermor, Danfoss, Honeywell and CIAT.

    - Electric radiators. The connected radiators of our partners Atlantic, Thermor, Honeywell (Evohome range) and Sauter come integrated with io-homecontrol technology. Add your radiators in the TaHoma® app to adjust the temperature of your home room by room. Then select the desired heating mode (Eco, Comfort), whether you're at home or away.

    - Heat pumps. Connect your heat pump to TaHoma® to remotely programme your heating or monitor your energy use. Ciat and De Dietrich are equipped with HomeConnect radio control (Xenea and G-Kub models) and the Diematic ISystem (HP Inverter model). The io-homecontrol technology is already integrated into these systems. Hitachi heat pumps work with TaHoma® using a gateway.

    Please check the Tahoma partners page to know which systems are compatible.

  • What can I expect from a Somfy Expert? (89) 15.11.2018

    The Expert is bound by a last-standing relationship with Somfy and signs a professional quality charter detailing 10 commitments:
    1. A team of specialists dedicated entirely to your project
    2. A reception space near you to discover and test out the latest Somfy solutions
    3. A custom analysis of your project with solutions adapted to your needs and your budget.
    4. Stated timeframes are respected
    5. A detailed quote, free and without commitment
    6. Safe installation
    7. Assistance with explaining how your installation operates
    8. The guarantee of a well-maintained installation thanks to Somfy's stringent spare parts tracking
    9. Follow-up to adapt your installations at your own pace and according to your needs
    10. The quality assurance of a world leader.

  • How do I check that my installation includes Somfy equipment? (83) 15.11.2018

    1. By asking your professional installer for a detailed quote, which will specify the brand and reference of the motor.
    2. By checking that a "Powered By Somfy" sticker appears on the installed product. This tells you that the product has been equipped with a Somfy motor by a manufacturer engaged in a close partnership with Somfy.
    3. By checking the brand indicated on your equipment’s remote control.

  • What is TaHoma®? (185) 12.10.2018

    TaHoma® is a solution that lets you control connected equipment in your home. It is a companion which helps you manage your connected equipment every day (lighting, doors and windows etc.) that you can control from home or on the move, using your mobile devices or your computer.

  • Projection screens checklist (201) 12.10.2018

    The points to check before selecting a motorised system: 
    1. Screen. Several projection screen formats exist: 3:4, 9:16 and others. The screen format must be considered before deciding on which motorised system is best. 
    2. Quiet motorised systems. To take full advantage of the acoustic comfort provided by the Sonesse® solutions, we recommend you use the “Designed for Silence” accessories. 
    3. Available power supplies. A power supply must be available near the motor. These Somfy products must be installed by a professional.
     

  • How to select an alarm that's right for you? (35) 12.10.2018

    Here are the features available when choosing your alarm system. Select those you need to create the alarm system that’s best for you. 
    1. Type of home. If you live in a house with a garden, think about equipping your system with an outdoor siren which has a flashing light. An effective solution for deterring intruders! 
    2. Backup battery. Opt for this solution! Your alarm will stay activated in the event of a power failure, loss of Internet connection or a sabotage attempt. 
    3. Pet and animal detection. If you have pets, consider getting a system designed to prevent false alarms. 
    4. Video surveillance. This generally includes a motion detector. When the camera is connected to the central control unit, it will detect intrusions and activate the siren.
     

  • Does Somfy manufacture roller shutters and blinds? (171) 28.09.2018

    Somfy designs and manufactures only motors, controls and automatic systems to power the openings in the home. These motors and home automation devices are then supplied to industrial firms that assemble them with the relevant equipment (roller shutters, blinds, gates, garage doors, etc.).