FAQ

9 results
  • How to choose the smart home box which fits to your needs? (121) 15.11.2018

    Opt for TaHoma® Bee if you are looking for an evolutive solution to start connecting few equipment such as rolling shutters or blinds which will allow you to progressively add new Somfy devices such as motion detectors, opening sensors, lighting dimmers and climate controls etc.

    If you only need to connect your window equipment (curtains, blinds, screens, shutters …), opt for Connexoon Window RTS.

  • How to know if my equipment are compatible?  (666) 15.11.2018

    TaHoma® Bee: All Somfy radio RTS products, and zigbee motors and devices are compatible with TaHoma® Bee smart home box. If you are equipped with wired motorisations, add a Somfy radio RTS receiver to manage them with your box.

    Connexoon Window RTS: Connexoon box works with the Somfy Radio RTS motors and devices. Once the box has been set up, you will need to download Connexoon Window RTS app. Review the full list of Somfy radio RTS compatible equipment (click link).

  • What is the starting price for connecting my home with TaHoma®? (52) 12.10.2018
    Most people assume that home automation is well out of their price range. At Somfy, we have designed our home automation to be flexible and scalable. You can easily start connecting your home by connecting your roller shutters then, when you can, your garage door, then your windows, your lighting and so on. In budget terms, a few hundred Euro is enough to connect your home. You can then equip your home at your own pace and according to your current budget.
  • What happens if TaHoma® is subject to a power cut? (72) 12.10.2018
    There's nothing to worry about! The battery and the GSM module take over with a battery life of 3 months. You will be aware of the slightest problems that occur on any of your connected equipment or any intrusion into your home, even if there is a power cut.
  • What are TaHoma®'s advantages in relation to other solutions available on the market? (88) 12.10.2018
    Created by Somfy, TaHoma® has access to numerous items of motorised equipment that you can connect, unlike other brands from telecommunications operators or new companies. Somfy already has an "equipment base" with tried and tested skills in home automation. Major home care brands have partnered with SOMFY to produce the "TaHoma® Compatible" label (lighting, heating, security, sound etc.); so when you choose SOMFY's TaHoma® solution you choose scalability and a high degree of compatibility.
  • How are my personal data managed by Somfy? (48) 12.10.2018
    Somfy has always emphasised securing customer data, especially since the arrival of the Internet and connected objects. Our servers are highly secure and SOMFY is committed to protecting our customers' data via a rigorous security and confidentiality policy.
  • How does TaHoma® compare in terms of security? (231) 12.10.2018
    Manufactured in France, which is a guarantee of quality and know-how, TaHoma® is equipped with io-homecontrol or RTS technologies, which are Somfy’s owned and secured protocols on the market. Transmission of the commands sent to connected equipment uses unique encryption keys for each installation. Our security is on the same level as banking data and transmission security to ensure that no one can hack into your installation. TaHoma® is the leading home automation environment to be security-certified by the leader in the field: SySS Gmbh.
  • How to select the home automation box that's right for you? (64) 12.10.2018

    Why choose TaHoma®?

    It's the best choice if you want an open and upgradable solution to begin connecting other equipment such as roller shutters, screens, blinds or awnings. This will allow you to easily add other equipment made by Somfy and its partners (lighting, thermostats, cameras, etc.) as projects arise.

    Why choose Connexoon?

    Choose Connexoon if you only want to connect windows (roller shutters, external Venetian blinds, etc.), home access equipment (gates, garage doors, alarms, etc.) or your patio (awnings, outdoor lighting, etc.). 

  • Somfy checklist (43) 12.10.2018

    The points to check before starting:
    1. Do you have a good Internet connection? An Internet connection is required to connect your equipment.
    2. Compatible products differ depending on the home automation box you choose. See the previous question for more information.
    3. To optimise radio range, we recommend you put the box in an open area at the centre of your home.